Refund Policy

1. General Refund Policy

All purchases are final. We do not offer refunds except in the specific circumstances outlined below.

2. Eligible Refund Cases

We will issue a refund only in the following situations:

• You were charged twice for the same subscription (billing error)
• You were charged after successfully cancelling your subscription
• You never accessed the app after payment due to a technical issue on our side

3. Non-Eligible Refund Cases

Refunds will not be issued for:

• Change of mind after purchase
• Lack of usage after upgrading
• Forgetting to cancel before renewal
• Dissatisfaction after using the product (the free plan exists for this purpose)
• Partial months — subscriptions are billed in full cycles

4. How to Request a Refund

If you believe you qualify for a refund under section 2, email us at support@reachroller.com with your order details and a description of the issue. We review all requests manually and respond within 3 business days.

5. Subscriptions & Cancellations

You may cancel your subscription at any time from your account settings. Cancellation stops future billing but does not trigger a refund for the current billing cycle. You retain access to your plan until the end of the current period.

6. Extra Runs & Add-ons

One-time purchases such as extra runs or outreach note packs are non-refundable once purchased, as they are credited to your account immediately upon payment.

7. Custom Systems

Custom automation projects are scoped and priced individually before work begins. Refund eligibility for custom development is defined in the project agreement. If no written agreement specifies otherwise, refunds are not available once development has begun.

8. Contact

For any billing questions contact us at support@reachroller.com.